Results. My Passion.
Program Coordination | Business Operations
Client Services | Project Management
Results-driven professional with expertise in stakeholder engagement, operational efficiency, and project management. Skilled in budget monitoring, contract management, and project coordination, with a strong ability to streamline processes and enhance operational efficiency. Proven ability to design and implement programs and foster partnerships. Adept at leveraging technology to support program delivery, with a strong commitment to equity and inclusion.
Multi-Disciplinary Professional | Client Success, Operations, and Project Management Expert
seamlessly integrating client services, administrative expertise, and project management to support your organization’s goals
Program Coordination
Efficiently overseeing program logistics and execution to ensure seamless operations and successful outcomes. Skilled in coordinating multiple programs simultaneously, managing timelines, and aligning resources to meet organizational goals. Adept at stakeholder communication, process improvement, and resolving challenges to enhance program effectiveness.
Project Management
Results-oriented project management with experience from project initiation to closure. Supported the process of having 3 major commercial development projects approved and implemented in one financial year. Team player skilled in budget monitoring, working with cross-functional teams, stakeholder engagement and management.
Administrative Management
Streamlining administrative processes to improve workflow efficiency and maintain operational excellence. Strong track record in administrative support and customer service while maintaining the highest level of confidentiality. Quick learner skilled in calendar management, preparing and maintaining confidential files and basic financial documents.
Client Services Management
Building and nurturing client relationships that contribute to long-term partnerships and business growth. I excel at managing diverse portfolios and executing client-focused strategies while supporting third-party businesses with strategic contract management.
My Skills.
Project Coordination & Management
Process Optimization & Operations
Contract & Vendor Management
Business Operations
Policy & Procedure Development
Program Development & Implementation
Resource Management
Customer Service
Organization & Problem-Solving
Program Planning & Coordinating
Stakeholder & Community Engagement
Data Analysis & Reporting
Report Writing & Documentation
Procurement & Cost Optimization
Calendar Management
Copywriting & Content Development
Client Relations & Technical Support
Business & Marketing Communication
Budgeting & Financial Administration
Project Management
Communication & Marketing Strategies
Cross-functional Collaboration
Administrative Support
Digital Platform Navigation (ERP, CMS, LMS)
PROFESSIONAL EXPERIENCE
H&R Block, Fredericton, NB, January 2025-Present
Client Service Professional (Seasonal) (January 2025 - Present)
- Provide administrative and technical support, ensuring seamless client interactions
- Manage client intake, scheduling, and service assignments, ensuring efficient workflow
- Process financial transactions, balance daily reports, and maintain accurate records in compliance with company policies
- Organize and maintain confidential records, ensuring proper documentation and adherence to data privacy protocols
International Experience
- Develop engaging digital content, including learning materials, emails, website copy, SEO-optimized blog posts, and marketing strategies to drive engagement and lead generation
- Collaborate with international clients to create brand voice and messaging guides, aligning content with brand identity and business goals
- Utilize WordPress CMS and analytics tools to optimize content performance and user experience
The University of the West Indies, Mona, 2009–2024
Business Development Office, Kingston, Jamaica
Senior Administrative Assistant (Program Coordination & Management) 2019 – 2024
- Coordinated and implemented 3 major commercial projects, including contract negotiations, stakeholder engagement, and financial tracking
- Collaborated with the Director in analyzing projects and preparing proposals to Senior Management and Campus Committees
- Supported the Business Development & Finance Officer in preparing budgets and maintaining management accounts for third-party contracts
- Contracted management support for sublease and rent renewals, liaising with tenants and internal unit managers, and assigned officers
- Coordinated multi-departmental initiatives, ensuring alignment with institutional policies and sustainability goals
- Managed budgets and procurement processes, optimizing resource allocation for efficiency
- Facilitated cross-functional collaboration, working with internal teams, government agencies, and external partners
- Represented the Director/BDO at Campus Committee Meetings making data-driven presentations and reports
- Prepared and delivered presentations to Campus Committees for project approvals and advocating for funding and project implementation
- Worked alongside senior management to maintain strong interpersonal relationships with third-party clients by anticipating client needs, proactive communication, and prompt resolution of issues
- Coordinated client relationship and contract management initiatives to ensure the smooth operation of the Business Development Office, including overseeing contract renewals, tracking project milestones, and facilitating seamless communication between clients and internal teams
Acting Business Development Officer (2021 – 2023)
- Managed strategic projects with multiple stakeholders, ensuring compliance with organizational and regulatory requirements
- Led stakeholder meetings, fostering partnerships with government agencies and community organizations
- Conducted financial analysis and tracking to support strategic decision-making
- Maintained financial records for commercial ventures and prepared management accounts
- Collaborated with internal and external stakeholders to develop and implement third-party commercial projects
- Prepared and delivered presentations to Campus Committees for project approvals
Administrative Secretary (2009 – 2019)
- Drafted and assisted in policy and contract development, including RFPs for Campus services
- Created and implemented standardized operating procedures, improving workflow efficiency and compliance
- Managed financial oversight of the department’s main commercial contracts
- Represented the department in committee meetings and coordinated event logistics
- Supported the development of the UWI Mona Campus Culture & Heritage Tour; scripting, promotion, tour guide training, and partnership building with local media and sponsors
- Promoted the tour through media appearances and institutional partnerships
Knowledge is everything
Tools & Tech Stack
Software: MS Office Suite, Google Workspace, Zoom, Slack, WordPress, ConvertKit, Mailerlite
ERP Systems: Oracle (Ellucian Banner), PeopleSoft
EDUCATION
Pursuing Business Fundamentals Certificate (Expected Graduation June 2025)
New Brunswick Community College, Fredericton, NB, Canada
Courses Included: Business Computer Applications, Business Math, Business Writing, Financial Accounting, Marketing, Business Communication
Managerial Accounting Certificate (2014)
The University of the West Indies, Open Campus (now renamed Global Campus), Kingston, Jamaica
Supervisory Management Certificate (2010)
The University of the West Indies, Open Campus (now renamed Global Campus), Kingston, Jamaica
B.A., History & Archaeology; Linguistics (2006)
The University of the West Indies, Mona Campus, Kingston, Jamaica
Certificates
Additional Duties
Committee Representative
Represented the Director, Business Development Office at/on the following Campus committees:
- Grounds, Buildings, and Premises Committee
- Technical and Environment Committee
- Food Establishments and Service Committee
- Chapel Management Finance Subcommittee
- Board of Survey (Fixed Assets)
Responsible for or undertook recording secretary duties as required.
- Grounds, Buildings and Premises Committee
- Technical and Environment Committee
- Food Establishments and Service Committee
- Universal Media Company LTD
Doing Good
Volunteer Services
Communications Volunteer
Jamaica Hockey Federation (2022-2024)
- Prepared correspondence and reports to sponsors, government officials, and other stakeholders on behalf of the President
- Assisted with the redevelopment of the JHF website
Facilitator
First Year Experience Programme, The UWI, Mona (2011 – 2019)
- Oversaw and supported groups of 5 – 15 students annually in their transition to the University.
Coordinator
Go! Pelicans Magazine, Sports Department, The UWI (2011-2013)
- Completed and published the inaugural and subsequent issues of the magazine
Commuting Students Advisor
Commuting Students Office, The UWI (2008-2010)
- Supervised student engagement initiatives, fostering a supportive environment for learners
Lifelong Learning
programs
AWE, USA Bureau of Educational & Cultural Affairs, USA Embassy, Jamaica
- Winner, Pitch Your AWEsome Dream Competition
Let's Discuss How We Can Work Together