Get To Know
Yvette Haughton
Results is my passion
Client Services Management
Project Management
A versatile professional with a proven track record in client services, administrative operations, and project management. With 14+ years of experience across these areas, I specialize in fostering client relationships, streamlining processes, and delivering results that drive organizational success.
Multi-Disciplinary Professional | Client Success, Operations, and Project Management Expert
seamlessly integrating client services, administrative expertise, and project management to support your organization’s goals
Client Services Management
Building and nurturing client relationships that contribute to long-term partnerships and business growth. I excel at managing diverse portfolios and executing client-focused strategies while supporting third-party businesses with strategic contract management.
Administrative Management
Streamlining administrative processes to improve workflow efficiency and maintain operational excellence. Strong track record in administrative support and customer service while maintaining the highest level of confidentiality. Quick learner skilled in calendar management, preparing and maintaining confidential files and basic financial documents.
Project Management
Results-oriented project management with experience from project initiation to closure. Supported the process of having 3 major commercial development projects approved and implemented in one financial year. Team player skilled in budget monitoring, working with cross-functional teams, stakeholder engagement and management.
My Skills.
Contract Management
Business Operations
Customer Service
Calendar Management
Planning & Coordinating
Organization
Project Management
Administrative Support
Communication
EDUCATION
Pursuing Business Fundamentals Certificate (Expected Graduation 2025)
New Brunswick Community College, Fredericton, NB, Canada
Managerial Accounting Certificate (2014)
The University of the West Indies, Open Campus (now renamed Global Campus), Kingston, Jamaica
Supervisory Management Certificate (2010)
The University of the West Indies, Open Campus (now renamed Global Campus), Kingston, Jamaica
B.A., History & Archaeology; Linguistics (2006)
The University of the West Indies, Mona Campus, Kingston, Jamaica
Knowledge is everything
Tools/Tech Stack
MS Suite (Outlook, Excel, Word, PowerPoint, Teams) | Google Workspace | WordPress CMS | Zoom | Enterprise Resource Planning (ERP) Systems (Banner, PeopleSoft) | Slack | Loom | Social Media Tools
PROFESSIONAL EXPERIENCE
H&R Block, Fredericton, NB, January 2025-Present
Client Service Professional (Seasonal) (January 2025 - Present)
- Manage client intake, scheduling, and service assignments, ensuring efficient workflow and minimizing wait times
- Oversee client service operations, proactively communicating wait times and resolving scheduling conflicts
- Provide product and service recommendations, supporting business goals through upselling and client education
- Handle inbound calls, addressing inquiries, resolving client concerns, and coordinating with team members to ensure smooth operations
- Process financial transactions, balance daily reports, and maintain accurate records in compliance with company policies
- Organize and maintain confidential records, ensuring proper documentation and adherence to data privacy protocols
The University of the West Indies, Mona, 2009–2024
Business Development Office, Kingston, Jamaica
Senior Administrative Assistant (2019 – 2024)
- Administrative, technical and client relationship management responsibilities:
- Worked alongside senior management to maintain strong interpersonal relationships with third-party clients by anticipating client needs, proactive communication, and prompt resolution of issues
- Coordinated client relationship and contract management initiatives to ensure the smooth operation of the Business Development Office, including overseeing contract renewals, tracking project milestones, and facilitating seamless communication between clients and internal teams
- Managed the BDO’s annual department and commercial operations budgets, and requisition/acquisition processes in line with annual projections
- Collaborated with the Director in analyzing projects and preparing proposals to Senior Management and Campus Committees
- Supported the Business Development & Finance Officer in preparing budgets and maintaining management accounts for third-party contracts
- Contracted management support for sublease and rent renewals, liaising with tenants and internal unit managers, and assigned officers
- Represented the Director/BDO at Campus Committee Meetings making data-driven presentations and reports
- Supported the process of having 3 major commercial development projects approved and implemented in one financial year
Acting Business Development Officer (2021 – 2023)
- Maintained the financial records for the commercial ventures managed by the BDO and prepared management accounts
- Collaborated with internal and external stakeholders to develop and implement third-party commercial net-income generating business projects approved by the Campus
- Facilitated contract negotiation meetings, evaluated contracts and proposals, and collaborated in contract revision processes with legal officers and tenants
- Developed relationships with internal and external stakeholders and worked cross-functionally on commercial projects
- Prepared and delivered presentations to Campus Committees for project approvals for internal and third-party initiatives
Administrative Secretary (2009 – 2019)
- Managed increased responsibilities related to the desk of the Finance Officer during an emergency period – seven (7) months
- Retained several aspects of financial oversight of the department’s main commercial contracts
- Assisted in drafting two (2) Campus policies
- Drafted two (2) Requests for Proposals for the provision of food services
- Expanded the Office Procedures/Operational Manual to include all tasks performed within the department
- Represented the Director at University committee meetings
Additional Duties
Committee Representative
Represented the Director, Business Development Office at the following Campus committees:
- Grounds, Buildings and Premises Committee
- Technical and Environment Committee
- Chapel Management Finance Subcommittee
- Board of Survey (Fixed Assets)
Responsible for or undertook recording secretary duties as required.
- Grounds, Buildings and Premises Committee
- Technical and Environment Committee
- Food Establishments and Service Committee
- Universal Media Company LTD
Doing Good
Volunteer Services
Communications Volunteer
Jamaica Hockey Federation (2022-2024)
- Prepared correspondence and reports to sponsors, government officials, and other stakeholders on behalf of the President
- Assisted with the redevelopment of the JHF website
Facilitator
First Year Experience Programme, The UWI, Mona (2011 – 2019)
- Oversaw and supported groups of 5 – 15 students annually in their transition to the University.
Coordinator
Go! Pelicans Magazine, Sports Department, The UWI (2011-2013)
- Completed and published the inaugural and subsequent issues of the magazine
Commuting Students Advisor
Commuting Students Office, The UWI (2008-2010)
- Supervised five (5) lounge monitors and the operations of the Commuting Students Lounge
- Planned and executed (with one other party) the first annual Inter-faculty Football Competition and first annual Commuting Students Fun Day
Lifelong Learning
programs
AWE, USA Bureau of Educational & Cultural Affairs, USA Embassy, Jamaica
- Winner, Pitch Your AWEsome Dream Competition